FAQ idompey
Complete Answers for Malaysia Players

Sic Bo is a dice game rooted in Asian gaming tradition, played with three dice at once. At idompey, players place bets based on the predicted outcome of the dice roll — whether a specific total, a combination of dice, or a single number. The dice are rolled randomly by a live dealer, and payouts are made according to the type of winning bet placed.

Live dealer games at idompey use real-time video streaming from a studio. A real dealer runs the table — rolling dice, dealing cards or spinning the roulette wheel — while players place bets through the website interface. Everything happens live, giving you an experience comparable to playing at a physical casino without leaving home.

Baccarat is a straightforward card game — players bet on whether the Banker side, the Player side, or a Tie will win. The goal is the hand closest to a value of 9. Number cards are worth face value, picture cards (J, Q, K) are worth zero, and Aces are worth 1. At idompey, players do not hold cards — just choose a side and wait for the dealer's result.

Roulette offers many types of bets. Outside bets such as red/black, even/odd or high/low pay 1:1 and are better suited for new players as the chances of winning are higher. Inside bets such as single numbers pay higher but the odds are lower. At idompey, the table display shows the bet limits for each type before you place your money.

Yes. All live table games at idompey are operated by licensed software providers that use independently certified random number generators (RNG) for the relevant elements, as well as real dealers for live games. The idompey platform operates under recognised international licensing, ensuring every round is conducted fairly and transparently.

Live table games at idompey are available 24 hours a day, seven days a week. Friday nights and weekends tend to be busier as more Malaysia players are active. If you prefer a quieter atmosphere with more seating options, mornings or afternoons on weekdays are generally more suitable. Additional tables are often opened automatically as player numbers increase.

In most cases, deposits are credited within a few minutes. If after 15 minutes your balance has still not changed, please contact idompey live support via live chat. Have your proof of payment ready — such as a screenshot or transaction reference number — to speed up the review. Our 24/7 support team operates in Bahasa Melayu and English.

Yes, idompey accepts deposits in USDT, BTC and ETH. After logging in, select the crypto method on the deposit page, copy the wallet address provided and make the transfer from your crypto wallet. The minimum deposit amount is RM10 equivalent value. Network confirmation time varies depending on the blockchain used.

The minimum deposit at idompey is RM10 and it applies to all payment methods — Touch 'n Go eWallet, DuitNow, FPX (online banking) and cryptocurrency. There is no difference in minimum limits between methods. This makes it easy for players who are just starting out or want to try a new game with a small amount.

On the idompey deposit page, select the FPX method, then choose your bank — for example Maybank, CIMB, Public Bank or RHB. You will be redirected to your bank's online banking portal to confirm the payment. Once the transaction is confirmed by the bank, funds are typically credited to your idompey account within a short time.

idompey does not charge any processing fees for deposits. The amount you enter is the amount credited to your playing balance. However, your e-wallet provider or bank may have their own terms — check with your payment provider if needed. For the latest information on deposit terms, check the deposit section in your idompey account.

idompey can be accessed through any device with a modern web browser — including Android smartphones and tablets, iPhone and iPad (iOS), and laptops or desktops running Windows or macOS. No app download is required. The platform is optimised for various screen sizes using responsive design.

Yes, almost all features are available through a mobile browser — including live dealer games, slots, sports and account management such as deposits and withdrawals. The interface is adapted for touch screens, with larger buttons and a modified layout. For the best experience, use the latest version of Chrome or Safari on your phone.

On Android (Chrome): open the idompey site, tap the three-dot icon at the top right corner, select "Add to home screen" and confirm. On iPhone (Safari): open the idompey site, tap the share icon (box with an arrow), scroll down and select "Add to Home Screen". This shortcut works like an app and allows quick access without having to type the address each time.

If the connection drops during a live game, bets that were placed before the disconnection will generally be processed according to the outcome of that round. Once the connection is restored, log back in to your idompey account and check the game history to confirm the bet status. If there are any discrepancies, contact our live support with the relevant round ID.

Yes, the full idompey game catalogue — including slots from PG Soft, Pragmatic Play and JILI, as well as live sports betting for Malaysia Super League, EPL and badminton — can be accessed through a mobile browser. Slot games in particular are well suited to touch screens due to their simple spin controls. Just make sure your browser is updated to the latest version.

The minimum withdrawal amount at idompey is RM50 and it applies to all methods — Touch 'n Go eWallet, DuitNow, FPX, USDT, BTC and ETH. Make sure the balance eligible for withdrawal is sufficient before submitting a request. Bonus balance that has not met the wagering requirements cannot be withdrawn until the rollover conditions are fulfilled.

Withdrawal processing time at idompey is typically between 30 minutes and 3 hours from the time the request is approved. This applies to all payment methods. In certain cases that require additional review, it may take slightly longer. Players can monitor their withdrawal status under "Transaction History" in their account.

As a general rule, idompey encourages withdrawals to the same method as your original deposit for security and compliance purposes. This helps verify the player's identity and prevent fraud. If you wish to change your withdrawal method, please contact idompey 24/7 support first for guidance on the steps to follow.

Yes, the withdrawal service at idompey operates throughout the week including Saturdays, Sundays and public holidays. Our processing team is active 24/7 to ensure withdrawals are handled within the usual timeframe of 30 minutes to 3 hours. There are no specific restrictions on weekends, although bank processing times may vary depending on your financial institution.

A withdrawal stuck in "processing" status may occur due to incomplete account verification, additional documentation requirements, or routine security checks. If a withdrawal exceeds 3 hours with no update, please contact idompey live support via live chat with your withdrawal request number. Our team will review it and respond promptly.