Privacy Policy idompey
idompey takes our responsibility to protect every player's personal information seriously. This policy explains in detail how your data is collected, used, stored and safeguarded throughout your time with us.
Your information is protected using the latest encryption technology
Our Commitment
Six Privacy Principles of idompey
Every decision we make regarding your data is guided by these six core principles.
Limited Collection
We only collect information that is genuinely needed to manage accounts, process transactions and comply with international regulatory requirements. No excess data is collected without a clear purpose.
Personal Data Encryption
All data transmitted between your device and idompey servers is encrypted using the latest SSL/TLS protocols. Sensitive information such as financial details is stored in encrypted form.
Access by Authorised Parties Only
Player data can only be accessed by idompey staff who have been granted specific authorisation, with every access recorded and monitored. Disclosure to third parties is subject to strict rules that have been established.
Control in the Hands of Users
Players have the right to access, amend and in certain cases delete their personal data. You can manage your marketing communication preferences at any time through your account.
Reasonable Retention Period
Personal information is retained only for as long as necessary for the stated purposes, or as required by law and licensing regulations. After that period, data is securely deleted or anonymised.
Full Transparency
idompey is committed to notifying players of any significant changes to how we handle data. You will be informed via email or a notice on the website before changes take effect.
1. Information We Collect
When you register and use the idompey platform, we collect several categories of information to allow our services to operate properly. This information is collected directly from you, automatically through browsing technologies, or from legitimate third parties.
Information you provide directly:
- Full name as per MyKad or a valid identity document
- MyKad number or equivalent identification document
- Active email address and mobile phone number
- Date of birth for age verification (21 years and above)
- E-wallet account information or banking details for transactions
- Any information you provide when contacting customer support
Information collected automatically:
- IP address and general location data
- Device type, operating system and web browser version
- Game session data and betting history
- Deposit and withdrawal records
- Cookie information and similar tracking technologies
2. Purpose of Data Use
idompey uses your personal information solely for the purposes stated in this policy. We will not use your data outside the scope of agreed purposes without first obtaining fresh consent from you.
- Verifying player identity and fulfilling KYC (Know Your Customer) requirements
- Processing deposits, withdrawals and other financial transactions securely
- Providing effective customer support in Malay and English
- Ensuring platform security and preventing fraud and illegal activity
- Complying with international licensing requirements and related laws
- Sending account-related communications, promotions and bonuses (if you have consented)
- Improving the user experience on the platform based on usage patterns
- Supporting responsible gambling practices and identifying at-risk players
For direct marketing purposes via email or SMS, you may withdraw your consent at any time by contacting our support team via 24/7 live chat.
3. Sharing With Third Parties
idompey does not sell, rent or trade players' personal information to any party for independent marketing purposes. Any sharing of data with third parties is done on a limited basis and only for legitimate operational needs.
We may share your information in the following situations:
- Payment service providers that process Touch 'n Go eWallet, DuitNow, FPX and cryptocurrency (USDT, BTC, ETH) transactions on your behalf
- Game software providers that require minimum session data to run games
- International regulatory and licensing bodies that require compliance reports
- Law enforcement agencies when required by court order or legal obligation
- Technical and cybersecurity service providers that help us protect the platform
All third parties working with us are subject to data confidentiality agreements and are required to comply with data protection standards equivalent to or higher than our own.
4. Cookie and Tracking Technology
The idompey website uses cookies and similar technologies to improve the user experience, analyse usage patterns and maintain the security of your login session. Cookies are small text files stored on your device.
- Essential Cookies: Required for core platform functions such as login authentication and session security. These cookies cannot be disabled without affecting website functionality.
- Analytics Cookies: Help us understand how players interact with the platform so we can make continuous improvements.
- Preference Cookies: Store user settings such as preferred language and display configuration.
You can manage cookie settings through your web browser at any time. However, disabling certain cookies may affect your ability to use some platform features.
5. Data Storage and Security
Player personal data is stored on secure servers with multi-layered protection. idompey invests in robust cybersecurity infrastructure to ensure the integrity and confidentiality of your information at all times.
- 256-bit SSL encryption for all transmitted data
- Servers protected by firewalls and intrusion detection systems
- Regular security audits by independent experts
- Two-factor authentication available for player accounts
- Passwords stored as irreversible hashes
- Continuous account activity monitoring to detect any suspicious use
Although we take all reasonable precautions, no security system can guarantee absolute security. If a security incident involving your data occurs, we will notify you within a reasonable time in accordance with our obligations.
6. Player Rights Regarding Personal Data
As an idompey player, you have certain rights regarding your personal information. We respect and facilitate the exercise of these rights in accordance with applicable privacy laws.
Right of Access
You may request a copy of the personal data we hold about you at any time.
Right of Rectification
If any of your information is inaccurate or outdated, you may request that we correct it.
Right of Erasure
In certain circumstances, you may request that your personal data be deleted, subject to legal requirements.
Right to Object
You may object to the processing of your data for specific purposes such as direct marketing.
Right to Portability
You may request your data in a structured, machine-readable format.
Right to Restrict Processing
You may request that we limit how we use your data in certain circumstances.
To exercise any of the above rights, contact the idompey customer support team via 24/7 live chat or by email at [email protected]. We will process your request within a reasonable time.
7. Changes to This Privacy Policy
idompey reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. Any significant changes will be communicated to you.
When we make material changes, we will post a clear notice on the idompey website and, where appropriate, send a notification to the email address you registered with. The "Updated" date at the top of this policy will always reflect the current version in effect.
Your continued use of the idompey platform after any changes take effect will be considered your acceptance of the updated terms. If you do not agree with the changes made, please stop using the platform and contact us to close your account.
8. Contact Us About Privacy
If you have any questions, concerns, or complaints about how we handle your personal data, the idompey support team is ready to assist you. We provide 24/7 support in Malay and English.
- Live Chat: Available 24 hours a day, 7 days a week via the idompey platform
- Privacy Email: [email protected]
We are committed to responding to every privacy-related enquiry thoroughly and within a reasonable time. Your satisfaction and trust are our priority.
Policy Contents
Privacy Support
Have questions about your data? Our team is available to help at any time.
Log In for SupportRelated Documents
FAQ
Frequently Asked Questions About Privacy
Answers to questions commonly asked by idompey players about privacy and data protection.
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